Launched in September of 2015, Kahuku Medical Center now gathers feedback on patient experience and satisfaction with a very quick survey via mobile devices on site.
This information will help guide KMC’s growth and give indications of areas that need improvement.
Over a two month period from September 2015 – October 2015, KMC gathered 258 patient responses among 7 care areas: Emergency Department, Inpatient Short term, Inpatient Long term, Physician Clinic,
Lab Department, Radiology Department, and
Rehab (PT, OT and Speech).
Here are the results:
Score for Patient to Staff Satisfaction: 94%
Score for Patient to Physician Satisfaction: 98%
Score for Patient to Environment Satisfaction: 91%
Score for Patient Experience Satisfaction: 90%
Score All Other Questions: 91%
Score Total Patient Satisfaction: 92.8%