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Patient Satisfaction Surveys Valuable to KMC

Launched in September of 2015, Kahuku Medical Center now gathers feedback on patient experience and satisfaction with a very quick survey via mobile devices on site.

This information will help guide KMC’s growth and give indications of areas that need improvement.

Over a two month period from September 2015 – October 2015, KMC gathered 258 patient responses among 7 care areas: Emergency Department, Inpatient Short term, Inpatient Long term, Physician Clinic,
Lab Department, Radiology Department, and
Rehab (PT, OT and Speech).

Here are the results:

Score for Patient to Staff Satisfaction: 94%

Score for Patient to Physician Satisfaction: 98%

Score for Patient to Environment Satisfaction: 91%

Score for Patient Experience Satisfaction: 90%

Score All Other Questions: 91%

Score Total Patient Satisfaction: 92.8%